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Scott T. Silverman
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Akerman Senterfitt
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Chief Operating Officer,
F&H Solutions Group LLC.
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Hayden Resources, Inc.

 Leadership Search in Category

Leadership is perhaps the most important buzzword in an organization. What is leadership and who is a leader? What are the qualities a leader possesses? Is a leader made or born?
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Meeting Management: Making Meetings Work
Ask managers what part of their job they find most taxing and tedious and the answer is sure to come in a loud and unanimous voice - Meetings. Too many, too often with too few results. Nothing seemed to get accomplished; the agenda was unclear; people were late…or didn't even show up.
Live  Thursday, March 27, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

Handling Change with Effective Communication
The success of your communication determines your success in every other aspect of your life. Although people begin talking around age one, we generally have very little training on effective communication. Primarily we learn from those we are observe the most and that may or may not be successful.
Live  Friday, March 28, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

Helping your Employees Navigate Change
As long the world continues to shrink, and consumers have more choices, and technology grows faster than our ability to assimilate it all, change management will continue to be a discipline in great demand. The successful supervisors and managers of tomorrow will be the ones who can help their workforce embrace, and be stronger through, needed changes - today. Whatever change you are facing - how a process is done, how your work gets accomplished, making new products or building a new factory, or a wide array of other kinds of changes, you must be able to help your people through the change.
Live  Tuesday, April 22, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:90 Minutes

Customer Service: Giving Your Customers the R.O.Y.A.L. Treatment
This webinar shares effective ways to WOW your customers so they keep coming back time after time. Effective customer service is a fine art that can be learned and employees as well as business owners can benefit from to making themselves more effective at handling customer interactions and building long-lasting relationships and lifetime customers.
Live  Wednesday, April 30, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

Problem Solving Basics
Given the speed of business in today's world, unrecognized and/or unsolved problems are real barriers to achieving success. If you look at successful companies, you will likely find that one of their biggest assets is a problem solving approach that minimizes damage, and quickly finds the root cause to their issues. Problem solving done right requires a good process, some level of expertise (used at the right time) and knowledge and application of problem solving tools.
Live  Tuesday, May 6, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

Budgeting - Getting the Help You Need From Others to Save Yourself Time, Energy, Frustration and Money
Learn how your managerial decisions translate into dollars and cents! Like it or not, the budget is the yardstick that top management uses to measure your actual performance. And in today's tight economy, the manager who knows how to plan and use the budget effectively wins hands down over the one who doesn't.
Live  Wednesday, May 7, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:90 Minutes

Creating a Development Culture: On the Job Strategies for Developing Employees
Many organizations are now putting effective skill and career development programs in place to engage and retain key talent and develop talent resources for the future.
Live  Thursday, May 8, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

Building and Leading High-Performance Teams
There are significant advantages to working in teams: a variety of experience, more creativity, higher commitment to the decision, synergy, distribution of work load, and it's simply more fun. Learning to improve your communication skills will help you build and lead your team successfully.
Live  Thursday, May 22, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:75 Minutes

Successful Leadership Rooted in the Staff's Human Needs
We all are driven by basic human needs. No matter which research you follow or who your favorite expert in this area is, it all comes down to common needs, such as certainty, belonging, growth, variety, and contribution. It is important to understand that these are all needs and not just "wants". They are not a conscious decision of any person but something that is needed, whether we want it or not.
Live  Tuesday, May 27, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

How Organizational Development Leaders can Gain Resources, Credibility, and a Powerful Relationship with the Business
Organizational development and learning leaders constantly look for ways to build partnerships with the business. We add value and think we have credibility, but how many times have we found ourselves first in line at the budgetary chopping block?
Live  Tuesday, May 27, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:60 Minutes

"Hair-On-Fire!" Presentation Skills for Administrative Professionals
Whether in an informal setting or a more formal presentation, we all want to bring our "A Game" any time we speak up in a meeting or express our ideas to our boss. So what in the world is holding us back as This webinar highlights best practices for administrative professionals who want to speak up and stand out in both formal and informal settings.
Live  Friday, June 13, 2014 10:00 AM PDT | 01:00 PM EDT,  Duration:90 Minutes