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Difficult Employees: Mastering The Art Of Managing The Sometimes 'Unmanageable'

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Product Id : 700324
Instructor: Dr. Genie Z. Laborde

  Duration: 60 Minutes  



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Recertification Credit

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM.
Credit is awarded based on the actual educational time spent in the program. ?

Many people believe communication depends on the words being spoken. A broader definition of communication must be considered when dealing with difficult individuals. Voice tone, posture, inflection, hand gestures, and eye movements can all be utilized to convey a message of acceptance, and friendliness if you are aware of the impact of these non-verbal components of communication.

The ability to pick up on the non-verbal signals of the difficult person means you can discover what you need to do to ensure their cooperation. Improved perception is one of the outcomes from this one hour presentation. You will notice signs that you can use to create a feeling of rapport in many cases where others, less skillful could not.

Why should you attend: In any group of people, there will be some who are difficult. Some more. Some less. Sometimes for only an hour or so. Sometimes, all day. And sometimes forever, or so it seems. How do you work successfully with these difficult human beings? Dr. Laborde's 30 years teaching rapport and communication skills to employees of major corporations around the world has taught her certain approaches that work most of the time, and alternative approaches when the first tries do not work. To create a stimulating, productive work environment, you should have all these approaches available to try, one at a time. We are all different. What works with one person to ally their anxiety, or sooth their nervousness, or verbally support their ideas will not work on the next difficult person. Therefore you need to be familiar with more than one approach. This is not a subject that is often addressed. Knowing these skills will improve your working day.

Areas Covered in the Session:
  • Non-verbal Signals from the other that will guide you
  • Rapport Strategies
  • Watch their eyes
  • Correct Language is Magic
  • The Why's of the Difficulty
  • If you lose rapport

Who Will Benefit:
  • Top Management
  • VPs
  • Directors
  • Supervisors
  • HR

Dr. Genie Z. Laborde, Ph. D., Internationally recognized seminar leader and author with 31 years experience in her field, is also the Founder of International Dialogue Education Associates, inc. Dr. Laborde designs her programs, produces her videos to complement the trainings, and certifies her trainers to conduct the programs. She and her trainers have taught over 50,000 students in 15 countries around the world. Her book, "Influencing with Integrity" has sold more than 151,000 copies in 6 languages. The skills in her seminars are collected from Gestalt psychology, Linguistics, Cybernetics, and new Right Brain insights. Her book of research, "Toot Your Own Horn", is a collection of 26 studies, indicating the effectiveness of these skills in the work-place. I.D.E.A.'s client list includes IBM, Chase Bank, Dow Jones, Sprint, Dell, HP, Intel, the United Nations, Stanford University, and 100 other major corporations and institutions.

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