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Managing Up - Leadership Skills for Administrators

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Product Id : 701689
Instructor: Debra Phairas
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Training Options Duration: 60 Minutes
Wednesday,   May 24, 2017   |    10:00 AM PDT | 01:00 PM EDT

Live

US$145.00

online training only for one participant

Corporate Live

US$295.00

Any number of participants

Recorded

US$195.00

Access recorded version only for one participant ?

Corporate Recorded

US$395.00

Access recorded version, Any number of participants ?



The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre- approval.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."


Overview: Managers, Administrators and CEOs in medical practice positions need to successfully learn to supervise staff or manage down, but also to achieve results by influencing their physician bosses by managing up. It is difficult to communicate to your physician boss that certain behaviors are keeping the practice from achieving optimal success.

Why should you Attend: Attendees will learn how to:
  • Present key financial benchmarks to physicians
  • Give constructive feedback to physicians
  • Mediate income distribution/expense share issues
  • Manage change successfully
  • Reduce conflict by team building activities

Areas Covered in the Session:
  • Qualities Physicians Want in a Manager
  • Qualities Physicians Do Not Like in a Manager
  • Coaching Physicians Toward Productivity
  • Importance of Strategic Planning
  • Managing Change
  • 5 Steps for Presenting Recommendations for Behavioral Change
  • The Toughest Issues for Managers to Mediate with Physicians
    • Income Distribution
    • Productivity Differences
    • Conflict among partners
    • Risk to the practice - Labor Law, Fraud, OSHA, HIPAA, Medicare Compliance
    • Behavioral issues divorce, depression, anger, disruptive, harassment, slow charge slip, EMR submission, running staff into overtime
  • How to instill team spirit between physicians and staff - Morale building ideas from many practices
  • Group sharing of successes and problems

Who Will Benefit:
  • Physicians
  • Managers
  • Administrators
  • COO
  • CEO
Debra Phairas is President of Practice & Liability Consultants, LLC a nationally recognized firm specializing in practice management and malpractice prevention. Her background includes medical clinic administration and loss prevention management for NORCAL Mutual, a physician malpractice insurance carrier in Northern California. Her BS is from Michigan State University and her graduate work at Golden Gate University San Francisco MBA Health Services Administration program.

Her consulting experience includes over 1,800 practices of all sizes and specialties. Typical engagements include: practice start-ups, practice assessments, mergers, financial analysis, revenue enhancement, overhead reduction, personnel management, over 400 practice valuations, expert witness, partnership issues and recruitment support for hospitals and physician groups. She has presented seminars and lectures nationwide for state and local medical/dental associations, management organizations and specialty societies.




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