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Strategies and Steps to Manage Difficult People

In this webinar speaker will explain how to manage & identify the different types of difficult people in a business environment, and provide Strategies and steps to manage and handle the situation & these different types of difficult people.

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Product Id : 701858
Instructor: Valerie Pelan
5
Days
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Training Options Duration: 60 Minutes
Monday,   October 23, 2017   |    10:00 AM PDT | 01:00 PM EDT

Live

US$145.00

online training only for one participant

Corporate Live

US$295.00

Any number of participants

Recorded

US$195.00

Access recorded version only for one participant ?

Corporate Recorded

US$395.00

Access recorded version, Any number of participants ?


Recertification Credit

SHRM-Recertification
Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM.
Credit is awarded based on the actual educational time spent in the program. ?

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org."


Overview: The presentation gives you action steps and processes that work.

  • Analyze the situation
    • When and how did it start - what happened?
  • Analyze your reaction - what do you have control over
    • What makes it difficult for you?
    • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation

Why should you Attend:
  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact
  • Frustrate and demoralize Loss of productivity and absenteeism
  • Companies lose customers or clients

Areas Covered in the Session:
  • 4 Different Communication Styles
  • Adapt your communication to the one of the other styles
  • Identify the Types of Difficult People
  • Common Mistakes
  • Ways to be Manage "difficult" people
  • 4 Steps When You Communicate Difficult People
  • Book Recommendations

Who Will Benefit:
  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manager
Valerie Pelan has been consulting and providing Executive coaching for over 10 years.

She provides her corporate clients with a strategic and global perspective that combines her business experience working in Fortune 100 companies and her experience as an entrepreneur. As President of Integrated Focus, she provides leadership coaching to leaders and high potentials: her areas of expertise are executive presence, career transitioning and leading change.

She works with the owners and executive teams in mid-sized companies providing Strategic Planning and communication skills.

Valerie was featured in Jan. 2009 Dallas Business Journal. Her clients agree she provides a strategic perspective on leadership and team dynamics that improves performance and positively impacts business results.

Valerie’s 20+ years in Fortune 100 companies included strategic organizations such as product management, competitive and financial analysis, regulatory affairs and service implementation.

Valerie has worked with C suite leaders to VP and business owners and their executive teams. She is certified by the global standards organization, ICF and mentors and assesses coaches as part of their coaching certification. She is certified in over 15 assessments giving her flexibility and adaptability to work in various organizational cultures: MBTI – Myers Briggs, DISC, Extraordinary Leader 360, MLQ 360, Lominger Voices 360, Hogan Inventories, Winslow Behavioral Profile, and Conflict Dynamics Profile.

Valerie has been a leader in the community and continues to serve on non-profit Boards. She speaks at National and global conferences on Coaching, leadership, and Communication skills. She has MBA in Economics and is an adjunct professor at University of Dallas College MBA program in the College of Business.




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