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refundpolicy

Refund/Cancellation Policy

TrainHR reserves the right to cancel or reschedule any webinar event due to inevitable reasons like insufficient registrations (for e.g. if the number of participants is less than five) or circumstances beyond its control. All the attendees will be notified about the cancellation of the event 48 hours prior to the scheduled start time of the webinar event.

Upon such cancellation, registered attendees will get a full refund of the amount paid in a single settlement through a banker's check deposited to the bank account specified by you. Please mail in your request with the bank details or you could even update the details by logging in to https://www.trainhr.com/ and your payment will be processed within 3 working days.

Or alternately, the attendees can opt for any one of the below:

  • The webinar so cancelled can be rescheduled and the rescheduled webinar stream may be availed. In such an event, an online redeemable voucher will be mailed with some codes and passwords. The same should be redeemed within twelve months` time.
  • If the attendees wish to take a different webinar that has the same price tag at a future date and time, they are welcome to do so. In such an event, an online redeemable voucher will be mailed with some codes and passwords. The same should be redeemed within twelve months` time.
  • On-Demand recording in exchange but equal to the original amount remitted.

However, TrainHR will not be responsible for any penalties or other expenditure incurred due to the cancellation.

Individual attendees can cancel their event for any specific reason. They must notify TrainHR about the cancellation of a particular event at least two working days prior to the event start date.

If the attendee fails to cancel his/her registration to the event within the above mentioned stipulated time or if s/he fails to attend the event, no refund shall be made.

However, if the attendees notify TrainHR about the cancellation of a particular event at least two days before the event, they will be issued a voucher. In such an event, an online redeemable voucher will be mailed with some codes & passwords. The same should be redeemed within twelve months` time.

For further clarification on the refund or cancellation policy, you can call up the support team write to us at support@trainhr.com while writing the transaction ID & event ID & event date in the subject column.