Conflict is one of the absolutely indispensable elements in a workplace. Whether the organization is doing business or not, it has to deal with conflicts. Humor aside, this is said simply to illustrate the enormity of the importance of conflict resolution at the workplace.
We need to get one bare fact about conflict and conflict resolution right to start with: Conflict is not necessarily a bad thing. It is an inevitable result of the clash of people in the organization who bring in different attitudes and mindsets into the workplace. People carry with them their own conditioned and cultivated attitudes that are a result of their upbringing, social milieu that they come from, their educational background, and a million other factors.
Workplace conflict is not about sparring physically in the office. It is not about blowing one's top at one's colleagues. It is about understanding, respecting and accepting the different approach each individual employee has towards carrying out a function. In this sense, most employers understand that workplace conflict resolution is not about avoiding conflicts, but finding ways of dealing with it.
Yet, notwithstanding this fact; workplace conflict resolution is something that organizations have to think of implementing, because when conflict reaches a point of crisis, it is dangerous for the organization's health and growth.
HR's role in conflict resolution is in recognizing and seeking to extinguish or douse out a fire before it becomes an inferno that burns the business.